Journey to Service Design Mastery

This course will cover the fundamentals of service design whilst leaning into Journey Mapping.

Course curriculum

1. Recommended Books
2. Recommended Podcasts
3. Template downloads
4. Articles
5. Have a suggestion you'd like to add?
1. Welcome and getting to know you...
  FREE PREVIEW
2. Course objectives and overview
  FREE PREVIEW
1. Defining service design & Service Design
  FREE PREVIEW
1. Planning a Service Design project
1. Getting closer to Research and Research Processes
1. Discussing Ideation
1. Discussing Implementation
1. A brief history of Journey Mapping
1. My cheat sheet for you!
1. Introducing Powers of Ten
2. Powers of Ten by Charles and Ray Eames
3. Discussing Zoom
1. Creating a Map with Gerry
1. The building blocks of journey maps
1. 45-minute video of how to digitise your maps using Smaply.com
1. Before you go...
2. Get your certificate!

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