Journey Map Essentials
Journey Mapping is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the experiences faced by people navigating an organisational ecosystem.
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A welcome from your trainer
FREE PREVIEWIntroductions and hopes for the course
Structure: how this course will work
Before we begin...
Say hello and connect with this and other Journey Mapping Essentials
What is Journey Mapping
Value and History of Journey Mapping
8-Killer Aspects
Zooming in and out
Powers of Ten
Interpretation of Power of Ten